As we all continue to adapt to the ramifications of COVID-19, we are maintaining our commitment to providing professional property management for our valued clients and residents.
We will continue our everyday practices that allow us to offer our services with minimal interruption:
- Our systems are online. Our team members can access all information via computer or smartphone.
- Our systems are also on paper. We print monthly reports to back up our online systems.
- Tenant Payments Online or by Secure Lockbox. Currently, 100% of our Residents make their rent payments online. Should there be an issue online, we have a Secure Lockbox for cashier’s checks at our office (schedule a drop-off at: https://calendly.com/rpmheritage/pay-rent).
- 24/7 Maintenance Team. Our maintenance team is accessible 24/7 by phone 832-319-6111 or online. We are prepared to provide general troubleshooting steps over the phone or dispatch a maintenance professional to the home.
- Online Listings and Virtual Showings: Homes available to rent are listed online with photos and we are providing virtual showings via computer or smartphone.
- Online Application Process: Our application process is 100% online with all documents signed by electronic signature.
When it comes to the prevention of spreading or contracting the COVID-19 virus, our team has taken extra precautions. Team members who are out in the public are asked to follow CDC guidelines when visiting properties. If a resident communicates that they are demonstrating signs of COVID-19, our property manager will assess the maintenance request to minimize the risk of exposure. As a result, the completion of minor maintenance requests may be delayed.
If anyone has questions regarding our services or properties, please contact us at 832-701-0766.