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Do you have a problem that you would like our maintenance staff to look at? We can’t fix a problem we don’t know about or understand. How can we help?

Submit a Maintenance Issue through your Tenant Portal for NON-EMERGENCIES. Emergencies should be reported to the main office at 832-319-6111.

If you cannot reach us for an emergency, BE SURE TO leave a message on the emergency voice mailbox as it will be distributed to everyone on the list.

Examples of emergency service include:

  • no heat
  • broken water pipe
  • gas leaks (To report a suspected natural gas leak, immediately leave, go to a safe location, call 911 and then call CenterPoint Energy’s natural gas Leak Emergency Hotline: 612-372-5050 or 800-296-9815)
  • any other condition which affects life, safety or is necessary to preserve the condition of the property

Still not sure? What Is or Isn’t an Emergency

Before submitting a maintenance request, you might review our list of common problems and solutions in order to avoid unnecessary call outs (and perhaps feeling silly when the solution is simple!).

Smoke detector won’t work when tested Monthly check and replace battery. Notify maintenance at once if not working.
Smoke detector beeps softly on and off Check and replace battery.
No power to plugs or switches Check breaker panel or fuse box. Check and reset.
Garbage disposal won’t work Push reset button on disposal or use allen wrench and turn.
No hot water Did you setup your gas utility? Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed.
Faucet or toilet leaks Turn off water fixture under sink, toilet at valve and notify maintenance.
Toilet plugged Try plunger. If still plugged call maintenance.
Sink plugged Remove hair from drain
Heater not working Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?
Dishwasher won’t drain Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.
Refrigerator too warm or too cold Check thermostat, set correctly. Front and back grills clean. Clean out drain hole.

How to Request Maintenance on the Portal

Log in to your tenant account and complete a Service Request for maintenance or repairs.