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Do you have a problem that you would like our maintenance staff to look at? How can we help?

For all Emergencies call our 24/7 maintenance team: 832-319-6111

Or you can report all non-emergency Maintenance Issues through your Tenant Portal

How do I know if it’s a Maintenance Emergency?

Is water leaking uncontrollably?

Is there a gas leak?

Was there a fire?

Are you locked out of your home?

Maintenance Emergency Defined: A condition that cause injury, threaten health, or cause serious property damage such as: fire, broken gas line or leak, broken water line or. flooding, no heat or a lock out

How to Request Maintenance on the Portal

Log in to your tenant account and complete a Service Request for maintenance or repairs.

Common Maintenance Fixes

Before submitting a maintenance request, you might review our list of common problems and solutions in order to avoid unnecessary call outs (and perhaps feeling silly when the solution is simple!).

Smoke detector won’t work when tested Monthly check and replace battery. Notify maintenance at once if not working.
Smoke detector beeps softly on and off Check and replace battery.
No power to plugs or switches Check breaker panel or fuse box. Check and reset.
Garbage disposal won’t work Push reset button on disposal or use allen wrench and turn.
No hot water Did you setup your gas utility? Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed.
Faucet or toilet leaks Turn off water fixture under sink, toilet at valve and notify maintenance.
Toilet clogged Try plunger. If still plugged call maintenance.
Sink clogged Remove foreign objects from drain. Maybe it’s hair or food or something else.
Heater not working Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?
Dishwasher won’t drain Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.
Refrigerator too warm or too cold Check thermostat, set correctly. Front and back grills clean. Clean out drain hole.