Do you have a problem that you would like our maintenance staff to look at? We can’t fix a problem we don’t know about or understand. How can we help?
If you cannot reach us for an emergency, BE SURE TO leave a message on the emergency voice mailbox as it will be distributed to everyone on the list.
Examples of emergency service include:
- no heat
- broken water pipe
- gas leaks (To report a suspected natural gas leak, immediately leave, go to a safe location, call 911 and then call CenterPoint Energy’s natural gas Leak Emergency Hotline: 612-372-5050 or 800-296-9815)
- any other condition which affects life, safety or is necessary to preserve the condition of the property
Still not sure? What Is or Isn’t an Emergency
Before submitting a maintenance request, you might review our list of common problems and solutions in order to avoid unnecessary call outs (and perhaps feeling silly when the solution is simple!).
|Smoke detector won’t work when tested||Monthly check and replace battery. Notify maintenance at once if not working.|
|Smoke detector beeps softly on and off||Check and replace battery.|
|No power to plugs or switches||Check breaker panel or fuse box. Check and reset.|
|Garbage disposal won’t work||Push reset button on disposal or use allen wrench and turn.|
|No hot water||Did you setup your gas utility? Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed.|
|Faucet or toilet leaks||Turn off water fixture under sink, toilet at valve and notify maintenance.|
|Toilet plugged||Try plunger. If still plugged call maintenance.|
|Sink plugged||Remove hair from drain|
|Heater not working||Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?|
|Dishwasher won’t drain||Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.|
|Refrigerator too warm or too cold||Check thermostat, set correctly. Front and back grills clean. Clean out drain hole.|