Do you have a problem that you would like our maintenance staff to look at? How can we help?
For all Emergencies call our 24/7 maintenance team: 832-319-6111
Or you can report all non-emergency Maintenance Issues through your Tenant Portal
How do I know if it’s a Maintenance Emergency?
Is water leaking uncontrollably?
Is there a gas leak?
Was there a fire?
Are you locked out of your home?
Maintenance Emergency Defined: A condition that cause injury, threaten health, or cause serious property damage such as: fire, broken gas line or leak, broken water line or. flooding, no heat or a lock out
Common Maintenance Fixes
Before submitting a maintenance request, you might review our list of common problems and solutions in order to avoid unnecessary call outs (and perhaps feeling silly when the solution is simple!).
|Smoke detector won’t work when tested||Monthly check and replace battery. Notify maintenance at once if not working.|
|Smoke detector beeps softly on and off||Check and replace battery.|
|No power to plugs or switches||Check breaker panel or fuse box. Check and reset.|
|Garbage disposal won’t work||Push reset button on disposal or use allen wrench and turn.|
|No hot water||Did you setup your gas utility? Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed.|
|Faucet or toilet leaks||Turn off water fixture under sink, toilet at valve and notify maintenance.|
|Toilet clogged||Try plunger. If still plugged call maintenance.|
|Sink clogged||Remove foreign objects from drain. Maybe it’s hair or food or something else.|
|Heater not working||Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?|
|Dishwasher won’t drain||Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.|
|Refrigerator too warm or too cold||Check thermostat, set correctly. Front and back grills clean. Clean out drain hole.|