Every Real Property Management tenant who signs a lease with us gets their own online account. Your secure account is convenient and easy to access, and provides useful features and information to maximize your rental experience.
- Pay rent online
- Request repairs and maintenance
- Apply for a new rental property
- Give notice to vacate
- Access documents, forms and checklists such as your lease and procedures
- Communicate with the Real Property Management team
To access your account for the first time, click here or click the “Sign up” button and follow the prompts. Use the email address you provided during the leasing process and the address of the rental property. Your login information will be emailed to you. Contact our office if you need assistance.
The best way to pay your rent is to pay online. Paying rent online saves you the time and hassle of bringing a rent check to the office, assists you in paying on time and is the most secure, accurate and efficient payment method.
Simply login to your tenant account and follow the prompts to make a single payment or set up recurring payments each month to ensure your rent will always be paid on time by the due date!
Ask us via Text Message – (940)310-7546
Here at our office, we take a people-focused approach by communicating through text messages with our residents. We use the platform Appfolio, the same platform that provides you with your tenant portal, that allows us to send and receive texts through a special phone number: (940)310.7546. We can discuss questions you may have about the property, paperwork, or anything else. Types of questions we’ve been receiving are “Where are the sprinkler system controls?” or “I’m asking for a friend, but what if I wanted to paint the bedroom pale pink?” or “Do I need to put in a maintenance request for a dripping faucet?”.
Your privacy is of utmost importance to us here. The only people who have access to your messages are our staff after they log into the system. So don’t worry, nobody will know that you wanted to paint your bedroom pink.
What are People Saying?
We have heard from many of our residents that texting is SO EASY. Below are what our tenants have said about being able to text into our office:
“Appreciate the quick response.”
“This is so much easier than calling. I didn’t have to covertly step away from my desk and find an empty room to ask something.”
“This is the future.”
Just Text Us!
Go ahead and start texting! Feel free to text us at (940)310.7546 about any questions you might have. We would love to talk with you more and answer your questions.
Some of our rental properties allow pets. Homeowner preferences and insurance policies generally determine what type and how many pets are allowed.
To find a pet friendly rental home, search the available properties and click Amenities and select Pets Allowed and if desired, select Fenced Yard.
Many Real Property Management rental homes allow pets. If you have a pet, please ask about our pet policy.
We welcome pets in rental homes that allow pets, however, we must ensure tenants are responsible pet owners and respect other residents in the area. Both landlords and tenants should be up-to-date on city ordinances controlling pet ownership and management. The following list of pet ordinances is not exhaustive, but it does cover the main questions pet owners and landlords are likely to have.
Real Property Management’s Pet Restrictions
Each rental home managed by Real Property Management may have unique restrictions for pets depending upon type, number, and size of the pet. In addition, city pet ordinances limit the number of pets per pet owner, with exceptions to newborn pet litters. Most rental properties do not allow certain breeds of dogs including Dobermans, Rottweilers, Chows, and Pitbulls because property liability insurance policies will not cover injury caused by these breeds. Real Property Management tenants who have pets are asked to maintain their own liability insurance in regards to their pets.
General Rules and Regulations
Most cities and counties have pet ordinances which all Real Property Management clients must abide by as pet owners. Below are common ordinances, however check with Animal Control in your local area to make sure you understand and comply with all pet rules and regulations.
Normally, you must register your dog or cat with the city within a certain timeframe of acquisition, and the license tag must always be attached to your pet. Most pet licenses need to be renewed periodically.
Most city ordinances require a pet to be kept on a leash at any time the pet is off its owner’s residence, except when in officially designated off-leash city property. Dogs and cats in heat must be kept in a secure enclosure, preventing their exposure to any free-roaming males.
If your dog bites a person or another animal, city pet ordinances usually require you to notify the police or an animal control officer immediately, and not leave the scene until an officer has authorized you to do so. Always assist the victim as needed and give your contact information to the victim.
City pet ordinances also usually require you to control your dog’s barking at all times, both day and night, and the police have the power to impound your dog if it is barking incessantly and you can’t be reached.
Whether by law or not, tenants should always clean up after their pets as a courtesy to others and the surrounding property.
As you prepare to move in, here are a few items to help ensure a successful stay. When you sign your lease, we will provide you a manual detailing information you need to enjoy and care for your new home, and login information for your own tenant account. Please keep this manual handy for easy reference throughout your stay.
When is Trash Day?
What day is Trash Day? What about heavy trash day or tree debris?
The City of Houston has all of this information for you. Just click here: http://mycity.houstontx.gov/mycityapps/mycity_serviceinfo_query.html
You’ll setup all of your utilities before you move-in to begin service on the Commencement Date of your signed lease. Then email us the Account Numbers to [email protected]. Until then, we’ll send you friendly reminders.
You will receive one entry key to the home for each tenant 18 or older. If there is an attached garage or automated neighborhood gate, you’ll receive one clicker for each parking spot. If there is a mailbox key or any other physical key required, you’ll receive one copy.
Lose a key? Or just want more keys or clickers? Simply open a maintenance request, call or text our office. Each key is $20 and clickers are $50. You can pick up the keys from our office once the copies are ready.
We require all tenants to hold Renter’s Insurance. Before you move in, it’s a great time to get that setup. You don’t want to wait until something happens, and realize you’re not insured to cover whatever unfortunate event happens. Once you’ve obtained the insurance, there’s a spot in your portal to enter that information into our system:
Move In Assessment
Within 7 days of moving in, go through your new home thoroughly, then email us at [email protected] a completed Inventory and Condition Form along with photos to visually verify conditions you describe on the form.
Also note, the completed form stays in the leasing department and does not constitute a maintenance request. If during your assessment you find anything that needs maintenance, please submit a maintenance request through your online tenant account. We want you to enjoy your new home and will work with you to ensure the property is well maintained.
Tenant and Owner Responsibilities
As a resident of a rental home managed by Real Property Management, we want you to treat the home as if it were your own and be respectful of your neighbors. Taking good care of the property also leads to a faster return of your deposit when you move out.
Your lease outlines your full responsibilities however, below are some general responsibilities.
- Keep the property clean and orderly, inside and out
- Set up utilities in your name prior to moving in – electricity, water, gas, trash
- Care for landscaping and exterior – lawn, and minor trimming and weeding of shrubs and flowerbeds, sidewalks (e.g., show removal), exterior light bulbs, window cleaning
- Pest control
- Complete minor and seasonal maintenance – changing light bulbs, furnace filters, refrigerator water filters, and batteries in detectors; maintaining water softener and purification systems, keeping vents clean
- Comply with local, state and Home Owner Association (HOA) property codes, rules and regulations
Contact our office if you would like a referral for a vendor for services listed above.
Real Property Management and/or the owner of the rental home you lease are responsible for:
- Ensuring the rental property is clean, safe, and ready for occupancy
- Re-keying all doors leading to the outside for security
- Complying with state and federal laws pertaining to required detectors in the home
- Providing residents with a copy of applicable HOA rules
We know moving out can be a busy and sometimes stressful time. That’s why we provide a Move Out Guide. This includes a step by step process for you to successfully move out and meet all the guidelines to maximize your security deposit return.
Give 60 days notice prior to vacating the property, or as outlined in your lease. We will conduct a pre-move-out evaluation right after you provide notice, so you know exactly what to do before moving out. Then after all of your personal property have been removed and the property is fully cleaned, we will do the final move-out evaluation. We consider you still living at the property until you return the keys. You will not be allowed to re-enter the home after all keys have been turned in.
To assist us in making refunds to you promptly, we ask that you review the security deposit section of the Residential Lease Agreement that you signed when you moved in. This will clarify the refund procedure and explain any additional charges which you may incur.
The better the condition of the property when you leave, the faster the deposit can be returned to you, to the forwarding address you provide. If you vacate the property prior to the end of the lease term, you will still be responsible for paying the rent for the remainder of the lease.
Resident Move-Out Guide: Download
Our goal is to maintain positive relationships with both our property owners and tenants, and ensure you are satisfied. If you are pleased with our service, we hope you consider our services again in the future. In addition, we encourage you to email us and offer to post a positive review or provide a testimonial for future marketing use.
Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation provided you have paid your rent on time and have taken care of the property.