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Renting Simplified

At Real Property Management Heritage, we know how important your home is. You can reach your property manager team through a variety of communication channels, including the Tenant app, our online portal, email, and phone.

New Tenants

Step 1: Download the Appfolio Mobile App

Access everything you need from the Appfolio Mobile App.

  • Make a one-time payment
  • Set up recurring payments
  • View payment history
  • Request maintenance
  • Track maintenance requests
  • View your Lease Agreement
  • …and so much more!


Download the iOS app from the App Store®

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Download the Android app from Google Play®

Android, Google Play, and the Google Play logo are trademarks of Google Inc.


Step 2: Start Utilities with Utilities Concierge and Submit your Utility Confirmation

Step 3: Set an appointment at our office to pick up keys

We will remove the lockbox and yard signs from your home within 10 days. 

Schedule Automatic Rent Payments

The best way to pay your rent is by setting up recurring payments each month to ensure your rent will always be paid on time by the due date.

  • On the Home or Payments tab, click Set Up Autopay to create an automatically recurring payment

  • If you have saved payment methods those will be displayed, or you can Create a New Payment Method.

  • If you are creating a new payment method, you will select the payment method type: Credit or Debit Card or eCheck (direct withdrawal from bank account). You can then enter the associated payment information and click Continue.

  • Give the payment a name, select whether you want to pay a fixed amount or your outstanding balance, choose the payment start date.

  • Click Create Autopay. You will receive a confirmation email when your payment processes. You can review your autopay details on the Payments tab of your Online Portal.

Moving In

After moving in, inspect your new home thoroughly, then fill out and email a completed Inventory and Condition Form along with photos to visually verify the conditions you describe on the form to [email protected] or complete the inspection using the invitation emailed to you. The timeframe to complete this review is in your lease agreement.

Also note, the completed form stays in the leasing department and does not constitute a maintenance request. If during your assessment you find anything that needs maintenance, please submit a maintenance request through your online tenant account. We want you to enjoy your new home and will work with you to ensure the property is well-maintained.

Renter's Insurance

All tenants are required to have an active renters insurance policy. We make it easy for you and purchase a policy on your behalf. If you would rather purchase your own renter’s insurance, submit your policy here: Submit Renters Insurance


One of the first things you want to do after signing a lease is to set up your utilities, so you have all the water, electricity, air-conditioning, internet, and tv you need when on move-in day. There’s nothing worse than moving into your home without air-conditioning, especially in Houston. Here’s a Houston renter’s guide on getting set up with your utilities.

One-stop FREE Utility Concierge to help set up your utilities.

Trash Day

The City of Houston has all of this information for you. Just click here:

Or download the City of Houston App:

If you live in a Municipality or in a gated community, you may need to set up the trash separately. This information will be provided to you in your lease documents.


You will receive one set of entry keys to the home, you may make copies at a Minute Key Kiosk or Key Me Kiosk nearby hardware store. You will receive one clicker per parking spot if there is an attached garage or automated neighborhood gate. If there is a mailbox key, you may or may not be provided one. If one is not provided, visit the nearest USPS to request and pay for a new key.

I lost my keys or locked myself out!

During business hours, call our office to arrange a time to pick up a copy of a key. Call a locksmith to help you into the home if it’s after hours.


Some of our rental properties allow pets. Homeowner preferences and insurance policies generally determine what type and how many pets are allowed.

To find a pet-friendly rental home, search the available properties and click Amenities and select Pets Allowed and if desired, select Fenced Yard.

Pet Application

Many Real Property Management rental homes allow pets. If you have a pet, please ask about our pet policy.

We welcome pets in rental homes that allow pets, however, we must ensure tenants are responsible pet owners and respect other residents in the area. Both landlords and tenants should be up-to-date on city ordinances controlling pet ownership and management. The following list of pet ordinances is not exhaustive, but it does cover the main questions pet owners and landlords are likely to have.

Real Property Management’s Pet Restrictions

Each rental home managed by Real Property Management may have unique restrictions for pets depending upon the type, number, and size of the pet. In addition, city pet ordinances limit the number of pets per pet owner, with exceptions for newborn pet litters. Most rental properties do not allow certain breeds of dogs including Dobermans, Rottweilers, Chows, and Pitbulls because property liability insurance policies will not cover injury caused by these breeds. Real Property Management tenants who have pets are asked to maintain their own liability insurance in regard to their pets.

General Rules and Regulations

Most cities and counties have pet ordinances that all Real Property Management clients must abide by as pet owners.  Below are common ordinances, however, check with Animal Control in your local area to make sure you understand and comply with all pet rules and regulations.

Normally, you must register your dog or cat with the city within a certain timeframe of acquisition, and the license tag must always be attached to your pet. Most pet licenses need to be renewed periodically.

Most city ordinances require a pet to be kept on a leash at any time the pet is off its owner’s residence, except when in officially designated off-leash city property. Dogs and cats in heat must be kept in a secure enclosure, preventing their exposure to any free-roaming males.

If your dog bites a person or another animal, city pet ordinances usually require you to notify the police or an animal control officer immediately, and not leave the scene until an officer has authorized you to do so. Always assist the victim as needed and give your contact information to the victim.

City pet ordinances also usually require you to control your dog’s barking at all times, both day and night, and the police have the power to impound your dog if it is barking incessantly and you can’t be reached.

Whether by law or not, tenants should always clean up after their pets as a courtesy to others and the surrounding property.


Non-emergency Maintenance:

A/C or Heater stopped working

Appliance is not working as expected

Plumbing Problems

Hot Water Heater Issues

Garage / Door Issues

Electrical Issues

Emergency Maintenance:

Is water leaking uncontrollably?

Is there a gas leak?

Was there a fire?

Are you locked out of your home?

🌐 Submit a Maintenance Request

📞 Call Maintenance 24/7:
(832) 319-6111

*Reminder: Our texting concierge line is monitored when our office is open Monday – Friday 9:00 a.m. – 5:00 p.m. For a status update on your request, please check your maintenance request via your tenant app or call the maintenance hotline.

Before submitting a maintenance request, review our list of common problems and quick and easy solutions

Smoke detector won’t work when tested Monthly check and replace the battery. Notify maintenance at once if not working.
Smoke detector beeps softly on and off Check and replace the battery.
No power to plugs or switches Check the breaker panel or fuse box. Check and reset.
Garbage disposal won’t work Push the reset button on the disposal or use an allen wrench and turn.
No hot water Did you set up your gas utility? Check the thermostat on the hot water tank. Is the pilot light lit? Check breaker panel or fuses valve is closed.
Faucet or toilet leaks Turn off the water fixture under the sink or toilet at the valve and notify maintenance.
Toilet clogged Try plunger. If still plugged call maintenance.
Sink clogged Remove foreign objects from the drain. Maybe it’s hair or food or something else.
Heater not working Check thermostat. Check the button or pilot lights. Are furnace covers on correctly? Is the pilot light lit? Did breaker trip?
Dishwasher won’t drain Clean food out of the bottom of the dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build-up.
Refrigerator too warm or too cold Check that the thermostat is set correctly. Clean the front and back grills and under the refrigerator. Clean out the drain hole.
Refrigerator stopped cooling Clean the front and back grills and under the refrigerator. Clean out the drain hole. If that does not work, refrigerators can keep your food cold if you follow these directions from the FDA: Food and Water Safety During Power Outages and Floods

Mid Lease Maintenance Evaluations

We conduct maintenance evaluations periodically throughout the year to help prevent future maintenance issues and check for a healthy living environment for our residents.

Do I need to be home during the evaluation?
Yes. One person 18 years of age or older must be present.

How do I prepare for the maintenance evaluation?
Look at your lease and make sure you are up to date on all maintenance.
Some examples:

  • Clean your home
  • Replace all light bulbs, make sure your air conditioning filter is changed, and smoke detectors are working
  • The sink is clear to check the garbage disposal
  • Kennel your pets

We have light bulbs that aren’t working and smoke/CO2 detectors that ran out of batteries, will you change those out?
Per your Texas Lease Agreement, light bulbs and smoke/CO2 detector batteries are the responsibility of the tenant. With that said, yes, if we will change dead bulbs/batteries for you and charge them to your account.

Everything is working great. What if I don’t need an evaluation?
Per your Texas Lease Agreement, we are granted access to survey and review the property’s condition and to take photographs to document the condition. Failure to make the property accessible may result in a trip charge to you and could result in an eviction if you do not comply.

I have an issue with the home. Should I tell you about it during the evaluation?
It might be too late. Tell us now by opening a maintenance request.

Move Out

We know moving out can be a busy and sometimes stressful time. That’s why we provide a Move Out Guide. This includes a step-by-step process for you to successfully move out and meet all the guidelines to maximize your security deposit return.

Resident Move-Out Guide

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When it comes to finding the right property manager for your investment property, you want to know that they stand behind their work and get the job done right – the first time. At Real Property Management we have the expertise, technology, and systems to manage your property the right way. We work hard to optimize your return on investment while preserving your asset and giving you peace of mind. Our highly trained and skilled team works hard so you can be sure your property's management will be Done Right.

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